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SMILEDIRECTCLUB FOUNDATION PRIVACY POLICY
Introduction
This Privacy Policy describes how the SmileDirectClub Foundation (“the Foundation” or “we” or “our” or “us”) collects and uses certain personal information about you through the use of our Site and through email and other electronic communications between you and the Foundation.
This policy applies to information we collect:
Children Under the Age of 18
We do not knowingly collect personal information directly from children under 18. If you are under 18, please ask your parent or guardian to access and use the Site for you, and please do not use or provide any information on our Site, including your name, address, telephone number, email address, or phone number. If we learn we have collected or received personal information directly from a child under 18 without verification of parental or guardian consent, we will delete that information. If you believe we might have received any information from a child under 18, please contact us at foundation@smiledirectclub.com.
Information We Collect About You and How We Collect It
We collect different types of information about you, including information that may directly identify you or be used to identify you, information that is about you but individually does not personally identify you, and information that we combine with our other users. This includes information that we collect directly from you.
Generally
We collect several types of personal information from and about users of our Site, specifically information:
Information You Provide to Us
The information and data we collect on or through our Site are:
You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Site or transmitted to other users of the Site or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Site with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
Information We Collect Through Automatic Data Collection Technologies
Details about the automated data collection technologies and the specific cookies that we use can be found in our Cookie Policy.
How We Use Your Information
We use your personal information for various purposes described below, including to:
Disclosure of Your Information
We do not share, sell, or otherwise disclose your personal information for purposes other than those outlined in this Privacy Policy. We disclose your personal information to a few third parties, including:
We may disclose personal information that we collect or that you provide as described in this privacy policy:
Choices About How We Use and Disclose Your Information
We offer you choices on how you can opt out of our use of tracking technology, disclosure of your personal information for third-parties to market or advertise to you, our marketing or advertising to you, and other targeted marketing and advertising.
We do not control the collection and use of your information collected by third parties. When possible, these organizations are under contractual obligations to maintain appropriate safeguards and protections, to use this data only for providing the services to us, and to maintain this information strictly confidential. These third parties may, however, aggregate the information they collect with information from their other customers for their own purposes.
In addition, we strive to provide you with choices regarding the personal information you provide to us. We will only use your contact information to promote our own fundraising and charitable activities through voice and text messages with your express consent. If you wish to consent to such use, you can check the relevant box located on the form on which we collect your personal information or otherwise seek such consent. If you wish to change your choice, you may do so at any time by sending a written request to SmileDirectClub Foundation, 414 Union Street, 8th Floor, Nashville, TN 37219, or emailing us at foundation@smiledirectclub.com, or calling us at 629.401.3222. We may also use your information to contact you through email and voice messages about and/or to promote these activities and opportunities. If we have sent you a promotional email, you may click the unsubscribe link to be omitted from future email distributions.
Accessing and Updating Your Information
You may access and update your personal information at any time.
If you are a monthly donor, you can review and change your information at any time. You may notify us via email of any changes or errors in any information we have about you to ensure that it is complete, accurate, and as current as possible. We may not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.
Your California Privacy Rights
California Consumer Privacy Act (CCPA)
While this Privacy Policy comprehensively describes how the Foundation and uses personal information about you, the CCPA provides some California residents the opportunity to exercise specific rights relating to data transparency, outlined below.
Right to Know
At your request, the Foundation will inform you of the categories of personal information we collect about you and the purposes for which those categories of personal information are used for the 12-month period preceding your request, including the following:
Right to Delete
You also have the right to request that the Foundation deletes any personal information about you that we have collected from you. The Foundation will respond to a verifiable request from you to delete your data, except in circumstances where it is necessary for us to maintain your personal information in order to:
Other Rights
You have the right not to be discriminated against for exercising any of the rights listed above.
The Foundation does not disclose personal information to third parties for its own direct marketing purposes.
Under 18: California Eraser Law Request
If you use our Site when you are under the age of 18, you may request that we remove your User Contributions under certain circumstances. We do not advertise or market any goods and services that are identified as being inappropriate for children under the age of 18.
California law permits minors under the age of 18 to request the removal of her/his User Contributions, subject to certain exceptions.
If you are under the age of 18 and living in California, you may contact us by sending a written request to SmileDirectClub Foundation, 414 Union Street, 8th Floor, Nashville, TN 37219, or calling us at 629.401.3222 (if you contact us in writing or via email, please use the subject “California Eraser Law Request”). We may not remove your User Contributions that we are required to retain under any federal or state law, or that have been provided to a third party. While we will do our best to remove a minor’s information upon a valid request, we cannot ensure the complete or comprehensive removal of your User Contributions from our Site, or any information that has been republished, copied, downloaded, or reposted by any third party, and we cannot guarantee that any such information may not be accessible to users of the Internet in the future. We do not advertise or market any of the products or services identified in California Business and Professionals Code Section 22580(i) to users who we have actual knowledge are under 18 years of age.
Do Not Track Signals
We currently do not honor do-not-track signals that may be sent by some browsers.
Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us.
Data Security
Information transmitted over the Internet is not completely secure, but we do our best to protect your personal information.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted when being communicated between FlipCause, us, and you.
The safety and security of your information also depends on you. The information you share in public areas may be viewed by any user of the Site.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to or from our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site or the operating system of your computer or mobile device.
Changes to Our Privacy Policy
We will post any changes to our Privacy Policy on our Site. If we make material changes to our Privacy Policy, we may notify you of such changes through your contact information and invite you to review (and accept, if necessary) the changes.
We may change this Privacy Policy at any time. It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Site’s home page/screen. If we make material changes to how we treat our users’ personal information, we will provide notification through a notice on the Site’s home page/screen. The date this Privacy Policy was last revised is identified at the bottom of the page. You are responsible for periodically visiting our Site and this Privacy Policy to check for any changes.
Contact Information
You may contact us through the contact information below. If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy, have any requests related to your personal information, or otherwise need to contact us, you may do so at: SmileDirectClub Foundation, 414 Union Street 8th Floor Nashville, TN 37219, foundation@smiledirectclub.com, 629.401.3222.
Last Revised: October 2020
Introduction
This Privacy Policy describes how the SmileDirectClub Foundation (“the Foundation” or “we” or “our” or “us”) collects and uses certain personal information about you through the use of our Site and through email and other electronic communications between you and the Foundation.
This policy applies to information we collect:
- from you or from a parent or guardian on or through our Site;
- in email, text, and other electronic messages between you and our Site;
- through printed documents, records, and materials; and
- when you interact with our advertising, marketing, and applications on third-party websites and services, if those applications or advertising include links to this policy.
- offline or through any other means, including on any other website operated by any third-party; or
- through any third party website or application, including through any application or content (including advertising or marketing) that may link to or be accessible from or on the Site.
Children Under the Age of 18
We do not knowingly collect personal information directly from children under 18. If you are under 18, please ask your parent or guardian to access and use the Site for you, and please do not use or provide any information on our Site, including your name, address, telephone number, email address, or phone number. If we learn we have collected or received personal information directly from a child under 18 without verification of parental or guardian consent, we will delete that information. If you believe we might have received any information from a child under 18, please contact us at foundation@smiledirectclub.com.
Information We Collect About You and How We Collect It
We collect different types of information about you, including information that may directly identify you or be used to identify you, information that is about you but individually does not personally identify you, and information that we combine with our other users. This includes information that we collect directly from you.
Generally
We collect several types of personal information from and about users of our Site, specifically information:
- by which you may be personally identified, such as name, postal address, e-mail address, phone number, and credit card information or debit card information;
- by which the organization you represent may be identified, including organization name, title(s) of employee(s), email address(es), phone number(s), and organization website, address, and tax ID number;
- that is about you but individually does not identify you, such as statistical and other communication data and the resources that you access and use on the Site; and/or
- about your internet connection and the equipment you use to access our Site and usage details.
- directly from you when you provide it to us;
- automatically as you navigate through the Site. Information collected automatically may include usage details and information collected through cookies; and
- From third parties.
Information You Provide to Us
The information and data we collect on or through our Site are:
- information that you provide by filling in forms on our Site. This includes information provided during various fundraising campaigns or when subscribing to receive electronic communications from us. We may also ask you for information when you report a problem with our Site;
- records and copies of your correspondence (including email addresses), if you contact us;
- details of transactions you carry out through our Site, including donations made by you.
You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Site or transmitted to other users of the Site or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Site with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
Information We Collect Through Automatic Data Collection Technologies
- As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, such as details of your visits to our Site, including traffic data, location data, logs, referring/exit pages, date and time of your visit to our Site, error information, clickstream data, and other communication data and the resources that you access and use on the Site.
Details about the automated data collection technologies and the specific cookies that we use can be found in our Cookie Policy.
How We Use Your Information
We use your personal information for various purposes described below, including to:
- provide you with information you request from us; and
- notify you about changes.
- to present our Site and its contents to you;
- to fulfill any other lawful purpose for which you provide it;
- to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for donation collection and reporting;
- to notify you about changes to our Site;
- to allow you to participate in interactive features on our Site;
- in any other way we may describe when you provide the information; and
- for any other purpose with your consent.
Disclosure of Your Information
We do not share, sell, or otherwise disclose your personal information for purposes other than those outlined in this Privacy Policy. We disclose your personal information to a few third parties, including:
- Our affiliates;
- our third-party service providers and subcontractors we use to support the Foundation;
- to comply with our legal obligations;
- to enforce our rights; and
- with your consent.
We may disclose personal information that we collect or that you provide as described in this privacy policy:
- to our affiliates;
- to contractors, service providers, subcontractors, and other third parties we use to support the Foundation;
- to fulfill the purpose for which you provide it;
- for any other purpose disclosed by us when you provide the information; or
- with your consent.
- to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
- to enforce or apply our Terms of Use and other agreements, including for donation collection and reporting purposes; and
- if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of you, your organization, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Choices About How We Use and Disclose Your Information
We offer you choices on how you can opt out of our use of tracking technology, disclosure of your personal information for third-parties to market or advertise to you, our marketing or advertising to you, and other targeted marketing and advertising.
We do not control the collection and use of your information collected by third parties. When possible, these organizations are under contractual obligations to maintain appropriate safeguards and protections, to use this data only for providing the services to us, and to maintain this information strictly confidential. These third parties may, however, aggregate the information they collect with information from their other customers for their own purposes.
In addition, we strive to provide you with choices regarding the personal information you provide to us. We will only use your contact information to promote our own fundraising and charitable activities through voice and text messages with your express consent. If you wish to consent to such use, you can check the relevant box located on the form on which we collect your personal information or otherwise seek such consent. If you wish to change your choice, you may do so at any time by sending a written request to SmileDirectClub Foundation, 414 Union Street, 8th Floor, Nashville, TN 37219, or emailing us at foundation@smiledirectclub.com, or calling us at 629.401.3222. We may also use your information to contact you through email and voice messages about and/or to promote these activities and opportunities. If we have sent you a promotional email, you may click the unsubscribe link to be omitted from future email distributions.
Accessing and Updating Your Information
You may access and update your personal information at any time.
If you are a monthly donor, you can review and change your information at any time. You may notify us via email of any changes or errors in any information we have about you to ensure that it is complete, accurate, and as current as possible. We may not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.
Your California Privacy Rights
California Consumer Privacy Act (CCPA)
While this Privacy Policy comprehensively describes how the Foundation and uses personal information about you, the CCPA provides some California residents the opportunity to exercise specific rights relating to data transparency, outlined below.
Right to Know
At your request, the Foundation will inform you of the categories of personal information we collect about you and the purposes for which those categories of personal information are used for the 12-month period preceding your request, including the following:
- The categories of personal information we have collected about you;
- The categories of sources from which your personal information is collected;
- The business or commercial purpose for collecting or selling your personal information;
- The categories of third parties with whom we share your personal information; and
- The specific pieces of personal information we have collected about you.
Right to Delete
You also have the right to request that the Foundation deletes any personal information about you that we have collected from you. The Foundation will respond to a verifiable request from you to delete your data, except in circumstances where it is necessary for us to maintain your personal information in order to:
- Complete the transaction for which your personal information was collected, provide a service requested by you or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between us and you;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
- Debug our systems to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
- Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code;
- If you have provided informed consent, engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research;
- To enable solely internal uses that are reasonably aligned with your expectations your relationship with us; or
- Comply with a legal obligation.
Other Rights
You have the right not to be discriminated against for exercising any of the rights listed above.
The Foundation does not disclose personal information to third parties for its own direct marketing purposes.
Under 18: California Eraser Law Request
If you use our Site when you are under the age of 18, you may request that we remove your User Contributions under certain circumstances. We do not advertise or market any goods and services that are identified as being inappropriate for children under the age of 18.
California law permits minors under the age of 18 to request the removal of her/his User Contributions, subject to certain exceptions.
If you are under the age of 18 and living in California, you may contact us by sending a written request to SmileDirectClub Foundation, 414 Union Street, 8th Floor, Nashville, TN 37219, or calling us at 629.401.3222 (if you contact us in writing or via email, please use the subject “California Eraser Law Request”). We may not remove your User Contributions that we are required to retain under any federal or state law, or that have been provided to a third party. While we will do our best to remove a minor’s information upon a valid request, we cannot ensure the complete or comprehensive removal of your User Contributions from our Site, or any information that has been republished, copied, downloaded, or reposted by any third party, and we cannot guarantee that any such information may not be accessible to users of the Internet in the future. We do not advertise or market any of the products or services identified in California Business and Professionals Code Section 22580(i) to users who we have actual knowledge are under 18 years of age.
Do Not Track Signals
We currently do not honor do-not-track signals that may be sent by some browsers.
Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us.
Data Security
Information transmitted over the Internet is not completely secure, but we do our best to protect your personal information.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted when being communicated between FlipCause, us, and you.
The safety and security of your information also depends on you. The information you share in public areas may be viewed by any user of the Site.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to or from our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site or the operating system of your computer or mobile device.
Changes to Our Privacy Policy
We will post any changes to our Privacy Policy on our Site. If we make material changes to our Privacy Policy, we may notify you of such changes through your contact information and invite you to review (and accept, if necessary) the changes.
We may change this Privacy Policy at any time. It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Site’s home page/screen. If we make material changes to how we treat our users’ personal information, we will provide notification through a notice on the Site’s home page/screen. The date this Privacy Policy was last revised is identified at the bottom of the page. You are responsible for periodically visiting our Site and this Privacy Policy to check for any changes.
Contact Information
You may contact us through the contact information below. If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy, have any requests related to your personal information, or otherwise need to contact us, you may do so at: SmileDirectClub Foundation, 414 Union Street 8th Floor Nashville, TN 37219, foundation@smiledirectclub.com, 629.401.3222.
Last Revised: October 2020
